Business Process Outsourcing is a process in which a company delegates some of its business process, mainly back office operations, to a third party by giving the third party total control over that process, or B.P.O. means a process by which you can hire another company who can handle business activities for you.
The business process which is involved in outsourcing is:-Your Ad Here
- Back Office Operations
- Customer Relationship Management
- Customer Call Centres
- Telemarkating
- Pay-roll Maintenance
- Finance/Accounting Management
Outsourcing means shifting a company's day to day operations or business process to an external service provider in anticipation of better customer quality, lower costs and in a sense getting an edge over one's competitors.
Outsourcing:-
A. Technology Service Outsourcing.
B. Business Process Outsourcing.
A. Technology Service Outsourcing:-
1. Web technology hosting.
2. Telecommunication.
3. E-commerce:B2B.B2C.C2B infrastructure.
4. Website development
/designing
/maintenance. 
B. Business Process Outsourcing:-
1. Customer relationship management.
2. Call centres and telemarketing.
3. Pay-roll maintenance.
4. Back office operation.
5. Finance.Lords of Finance: The Bankers Who Broke the World
6. Accounting/Billing.
7. Human Resources.
8. Medical Transcription.
2nd part available in next posting.
